Customer Journey

Recommend-Visual Search-eCommerce
Increase your eCommerce revenue with Visual Search

Up to 90% of the information received and processed by the brain is visual. Visual search enables users to get product recommendations based on visually similar items and identify and locate items via photos snapped with their smartphone cameras. According to Google, only one in three searches results in a click.  This means that the buyer’s […]

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Apr 20, 2021
Brand-Advocates-Recommend
Turn your loyal customers into brand ambassadors

Personalisation is an integral part of any marketing strategy but also a key factor when it comes to brand ambassadors. Your buyers’ journey is the place to look for the right insights when it comes implementing personalisation and product recommendations.

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Oct 07, 2020
Boost your customers engagement

The difference between customer’s engagement and loyalty is the way your audience perceives and interacts with your brand. Engagement involves any interaction that a user has with your brand from an omnichannel point of view: email marketing, website browsing or social media. Customer loyalty is a step further. It’s about gaining trust from that person […]

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Aug 25, 2020
Creating-Buyer-Personas
Creating the right Buyer Persona for the digital age

Developing a strong buyer persona is one of the critical aspects of running a successful retail business. As a marketer, do you fully understand the audience you are targeting with your product? When stripping it back to the basics, brands need to be reminded to increase sales. So, you need to offer your customers a […]

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Jul 14, 2020
online-presence-brick-mortar
Improve the online presence of your brick and mortar store

Whether you have an eCommerce business or not, your online presence is decisive for the success of your brick-and-mortar store. According to Forbes Insight, 82% of customers do product research online but prefer to make significant purchases in person. Likewise, during the pandemic, the increase in eCommerce transactions highlighted the need to have a robust […]

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Jun 25, 2020
digital hug customers engagement
The digital hug: increase your customers engagement

In an era of virtual reality and artificial intelligence, speaking of a digital hug doesn’t seem very out of trend. But, the concept has to be taken out the context of devices and digital realities and applied to customers including marketing, acquisition and retention strategy of your eCommerce website.

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Jul 08, 2019
Customer-Journey-Recommend
What can you learn from your customer journey?

Imagine that you are planning a trip with your family, and this is the first time that you go to that place. You probably do research first, to know more about the area and find the best route. Every decision made during your trip is a touchpoint; every stop, detour or exit is a call […]

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Jun 19, 2019
Customers and Digital Transformation
Digital transformation and the customer experience

Nowadays, customers know what they want, how they want it and where they want it. Their journey defines the brands’ strategy and not the other way around. They expect a frictionless experience and tailored communications that speak only to them. Many companies are putting the customer first, and by doing that and following their journey, […]

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Jun 19, 2019