Sign up here to get the latest news, updates, and early access to our research and white papers.
On June 30, 2010, the news platform, Mashable, decided to recognise and celebrate the impact of social media by creating the ‘Social Media Day’ (#SMDay). Despite not being an official day worldwide, many companies and brands decided to join the call, and for ten years they have dedicated the last day of June to recognise the significant relevance of social media.
Although the first social network dates from 1997 (www.sixdegrees.com), it is not until 2004 and the creation of Facebook that we can begin to recognise the footprint of social media. From the impact on the day to day of a regular person to the interaction between brands and users. Facebook was so successful because it could gather and reconnect friends and family who were apart. Certainly, the sense of belonging, the emotional element, the fact that it is free, and users can connect from the comfort of their home, changed the game forever. Facebook currently has 1.7 billion registered users around the world.
Two years later, Twitter made its appearance on the market. Currently, it has become the easiest way to keep up with the news, as well as a powerful platform for political and social activism. Since its creation, Twitter has accumulated nearly 500 million users worldwide. In fact, the so popular short video format (up to 30 secs), among Instagram Stories and TikTok users, was created by this platform through its channel, Vine.
Meanwhile, the appearance of social networks focused on sharing images and videos aroused the interest of a niche market that was getting bored with Facebook and was not entirely at ease on Twitter: Millennials and Generation Z. Above all, with the arrival of Instagram, Snapchat and TikTok (more than 500 million registered users each), the possibilities to connect and share entertainment and promotional content have reached new levels, becoming essential spaces for brands.
The evolution of social media, specifically Facebook, was gradual. Did you know that the “like” function was included in 2010? For instance, the first online advertising format appeared in 2011. What started as sponsored posts by brands, it evolved into what we know today as Facebook Ads, one of the world’s most powerful online advertising platforms alongside Google Adwords.
In the last five years, most social networks have undergone many changes. From being virtual spaces to connect with friends to transactional channels and places where you can keep in touch with celebrities and brands. As a result, there have been also some changes in how and why people use social media:
Today’s consumers are online, mobile, and very social. 90% of users in the awareness phase try to reach brands through social media. Most importantly, in terms of customer service, more people turn to social assistance when they have a problem with a product or service. Nearly three-quarters of shoppers rely on social media to learn more about the products they want to buy. In consequence, getting customers to talk about positive experiences with your brand on social media can be powerful. According to global market intelligence firm Mintel:
Not all social networks are equally effective. It mostly depends on the type of audience you want to reach. However, it is essential to keep them all in mind and develop a cohesive and personalised strategy with the same goal in mind. For some years, Facebook has ceased to have the same impact as in the past. Now, Instagram and TikTok lead their users’ preferences. But, the entire online advertising network is still on Facebook, so it is vital to have a presence there, even if the activities are focused on other channels.
The arrival and evolution of social networks have changed the way we communicate and connect forever. In the case of brands, this impact affects not only the idea of marketing but how they connect and serve the needs of their customers. If you don’t have an active presence on social media, you’re missing out on an excellent opportunity. Social media allows you to attract followers, raise awareness, and increase sales. Also, social networks have become a space in which brands can show their most human side and connect more directly and personally with their audience.
Today, amid a global pandemic that has kept us confined and made us rethink our relationships with the outside world, social networks have played a fundamental role. The way we framed our interpersonal relationships to how we consume products and brands connect with their users. Thus, celebrating and recognising social media and its impact is more necessary and valuable than ever: Happy Social Media Day!
Nowadays, customers know what they want, how they want it and where they want it. Their journey defines the brands’ strategy and not the other way around. They expect a frictionless experience and tailored communications that speak only to them. Many companies are putting the customer first, and by doing that and following their journey, […]
It’s that time of year again. London fashion week is kicking off today. And your customers are ready to ‘shop the trend’ and crawl Instagram for the latest style of inspiration. So, how does the savvy retailer get a piece of the action? Here are 7 tips to quickly drive traffic, increase your sales and put a […]
If you’re thinking about eCommerce personalisation and creating customised content for your online shop, it’s hard to ignore the stats: A lack of personalisation has been estimated to cost businesses $756 billion. 91% of consumers are more likely to shop with brands who provide relevant offers. 72% of consumers will only engage with personalised content. […]