It seems an obvious question. However, according to a report published by WBR and OneMarket, 64% of retailers said they were not able to identify the majority of their website’s visitors, while 57% said they did not use CRM platforms. This means, in most cases, their customer segmentation is not accurate.
If you aren’t familiar with the General Data Protection Regulation (GDPR) yet, it’s about time you get familiar. The GDPR, which was approved in the European Union in April 2016 and will go live on May 25, 2018, is the most ambitious set of privacy laws to ever be passed.
In the age of big data, the GDPR was designed to protect individuals and their right to determine how their data is used by companies that collect it.
In 2018 alone, we’ve already read about major data breaches involving companies like Equifax and Facebook. The GDPR works to protect an individual’s privacy and to hold major companies accountable for the data they are collecting about their users.